用户协议
Plant Hub用户服务协议
一、总则
1.1 本协议是您与上海序溯智能科技有限公司之间关于使用 Planthub 服务的协议，说明双方权利与义务。
1.2 本平台是指由Plant Hub团队开发和运营的移动应用程序（APP）、网站及相关的服务。本平台为用户提供植物养护、花园规划、植物识别、病虫害诊断、社区交流、在线商城等综合性园艺服务。
1.3 请您在注册、登录或使用本平台服务前，仔细阅读并充分理解本协议各条款。如果您对本协议的任何条款有疑问，请通过本平台提供的联系方式与我们联系。
1.4 您通过网络页面点击确认、实际使用本平台服务等方式，即视为您已充分阅读、理解并接受本协议的全部内容，本协议即构成对您具有约束力的法律文件。如果您不同意本协议的任何条款，请您立即停止使用本平台服务。
1.5 如果您未满18周岁，请在法定监护人的陪同下阅读本协议，并在征得法定监护人的同意后使用本平台服务。
二、账号注册与管理
2.1 您可使用手机号或邮箱注册登录；iOS 提供通过 Apple 登录。其他平台的登录方式以实际页面为准。请保持账号资料准确并妥善管理。
2.2 您应妥善保管您的账号及密码信息，因您保管不善可能导致的任何损失或损害，我们无法承担责任。如您发现账号存在安全风险，请立即联系我们。
2.3 您的账号仅限您本人使用，未经我们书面同意，您不得将账号转让、赠与、借用、租用、售卖或以其他方式许可他人使用。
2.4 我们有权对违反法律法规、本协议约定或存在异常行为的账号采取限制功能、暂停使用、注销账号等措施。
三、服务内容
3.1 植物识别服务：本平台提供基于人工智能技术的植物图片识别功能。识别结果仅供参考，可能存在误差，不作为专业鉴定结论使用。
3.2 病虫害诊断服务：本平台提供基于AI技术的植物病虫害诊断辅助功能。诊断结果仅为参考建议，如植物出现严重健康问题，建议咨询专业园艺师或植物保护专家。
3.3 花园规划服务：本平台提供AI辅助的花园方案规划功能，包括植物推荐、布局建议、养护计划等。方案仅供参考，实际种植效果可能因环境、气候等因素而异。
3.4 智能养护服务：本平台提供基于植物习性和天气数据的养护任务提醒服务。提醒内容为通用建议，请根据植物实际状况灵活调整。
3.5 社区交流服务：本平台提供用户发布图文内容、互动交流的功能。用户在社区发布的内容应遵守法律法规和本协议规定。
3.6 在线商城服务：本平台提供植物及相关产品的在线购买服务。商品信息以实际页面展示为准，商品图片可能因拍摄角度、显示设置等因素存在色差。
3.7 AI对话服务：本平台提供基于大语言模型的智能对话功能。AI生成的内容仅供参考，不构成专业建议。
四、用户行为规范
4.1 您在使用本平台服务时，应遵守中华人民共和国相关法律法规，不得利用本平台从事违法违规活动。
4.2 您不得发布、传播以下内容：违反国家法律法规的内容；涉及国家秘密、危害国家安全的内容；虚假、误导性信息；侵犯他人知识产权、肖像权、隐私权等合法权益的内容；含有淫秽、色情、暴力、恐怖内容的信息；含有种族歧视、民族歧视的内容；广告、垃圾信息、恶意营销内容；可能干扰本平台正常运营的内容。
4.3 您不得进行以下行为：以任何方式干扰或破坏本平台的正常运行；对本平台进行反向工程、反编译或反汇编；使用自动化工具获取本平台内容；冒充他人或以虚假身份使用本平台服务。
五、知识产权
5.1 本平台的所有内容，包括但不限于文字、图片、音频、视频、软件、程序代码、页面设计、商标、标识等，均受中华人民共和国知识产权法律法规的保护。未经我们书面许可，您不得以任何方式复制、修改、传播、出售本平台的任何内容。
5.2 您在本平台发布的内容，您保留相应的知识产权。但您同意授予我们在本平台范围内使用您发布内容的非独占性许可，用于展示、推广等与本平台运营相关的用途。
5.3 用户在使用AI生成功能时，所生成内容的知识产权归属按以下原则处理：AI生成内容的著作权归本平台所有，用户可在本平台内自由使用。
六、会员服务
6.1 会员提供额外 AI 额度及相应功能。iOS 的 Plus、Pro、Max 为按月自动续期订阅；权益、本地货币价格及周期以购买页和 Apple 确认页为准。
6.2 iOS 订阅通过 Apple 账号扣费，除非在本周期结束前至少24小时关闭自动续订，否则会自动续订，续费通常在到期前24小时内扣款。可在 Apple 订阅管理中取消，当前已付费周期内仍可使用权益。退款按 Apple 流程及适用法律处理：https://reportaproblem.apple.com/。
6.3 会员权益仅限本人使用，不得转让给他人。
6.4 如会员存在违规行为，我们有权暂停或终止其会员服务，且不退还已支付的费用。
七、积分与虚拟资产
7.1 本平台设有积分系统，用户可通过签到、发布内容、完成任务等方式获取积分。积分可用于兑换商品或服务权益。
7.2 积分为本平台的虚拟资产，不具有货币属性，不可转让、赠与或兑换为现金。
7.3 我们保留调整积分规则的权利，包括但不限于积分获取方式、使用范围、有效期等。
7.4 如用户账号被注销或存在违规行为，我们有权清零其积分。
八、交易与支付
8.1 本平台商城支持在线购买植物、园艺工具及相关产品。商品价格以页面展示为准，我们有权根据市场情况调整价格。
8.2 订单提交后，请在规定时间内完成支付。超时未支付的订单将自动取消。
8.3 商品的配送范围、配送时间以实际物流情况为准。因不可抗力因素导致的配送延迟，我们不承担责任。
8.4 如您对商品有异议，请在签收后7日内联系客服。商品退换货政策以国家相关法律法规及本平台售后政策为准。
8.5 活体植物属于特殊商品，签收后请尽快检查植物状态。因养护不当导致的植物状态变化，不在退换货范围内。
九、免责声明
9.1 本平台提供的植物识别、病虫害诊断、养护建议等功能均基于人工智能技术，结果仅供参考。我们不对AI生成内容的准确性、完整性作出保证，不对因依赖AI建议而导致的任何损失承担责任。
9.2 本平台的天气数据来源于第三方气象服务，我们不对天气数据的准确性作出保证。
9.3 用户在社区发布的内容仅代表其个人观点，不代表本平台立场。我们不对用户发布内容的真实性、合法性承担责任。
9.4 本平台可能包含第三方链接或服务，我们对第三方服务的内容、安全性不承担责任。
9.5 因以下原因导致的服务中断或数据损失，我们不承担责任：不可抗力因素；系统定期维护或升级；用户设备故障或网络问题；第三方服务中断。
十、隐私保护
10.1 我们重视用户的隐私保护。我们如何收集、使用和保护您的个人信息，请参阅《Plant Hub隐私政策》。
十一、协议变更
11.1 我们有权根据业务发展和法律法规变化修改本协议。修改后的协议将在本平台公告或以其他方式通知您。
11.2 如您在协议变更后继续使用本平台服务，即视为您已接受变更后的协议。如您不同意变更后的协议，请停止使用本平台服务。
十二、违约处理
12.1 如您违反本协议的任何条款，我们有权采取以下一项或多项措施：警告；删除违规内容；限制账号功能；暂停或终止账号使用；追究法律责任。
12.2 因您的违规行为给我们或第三方造成损失的，您应承担相应的赔偿责任。
十三、争议解决
13.1 本协议的签订、履行、解释及争议解决均适用中华人民共和国法律。
13.2 因本协议引起的或与本协议有关的任何争议，双方应首先协商解决。协商不成的，任何一方均有权向本平台所在地有管辖权的人民法院提起诉讼。
十四、其他条款
14.1 本协议中任何条款被认定为无效或不可执行，不影响其他条款的效力。
14.2 我们未行使或延迟行使本协议项下的任何权利，不构成对该权利的放弃。
14.3 本协议的标题仅为阅读方便而设，不影响对本协议条款含义的解释。
十五、联系方式
如您对本协议有任何疑问、意见或建议，请通过以下方式联系我们：
客服邮箱：[email protected]
也可在 App“我的-问题反馈”中提交问题与截图。
iOS 应用的许可使用同时适用 Apple 标准最终用户许可协议。
User Agreement · English
Plant Hub User Service Agreement
I. General Provisions
1.1 This Agreement between you and Shanghai Seqtrace Intelligent Technology Co., Ltd. governs Planthub services and explains both parties' rights and obligations.
1.2 The Platform refers to the mobile application (APP), website and related services developed and operated by the Plant Hub team. The Platform provides comprehensive gardening services, including plant care, garden planning, plant identification, pest and disease diagnosis, community interaction and an online shop.
1.3 Before registering, signing in or using the Platform's services, please carefully read and fully understand all provisions of this Agreement. If you have questions about any provision, please contact us using the contact details provided by the Platform.
1.4 By clicking to confirm on a webpage, actually using the Platform's services or other such actions, you are deemed to have fully read, understood and accepted this Agreement in its entirety, and it becomes a legal document binding on you. If you disagree with any provision, please immediately stop using the Platform's services.
1.5 If you are under 18, please read this Agreement with your legal guardian and obtain their consent before using the Platform's services.
II. Account Registration and Management
2.1 Register/sign in by phone or email; iOS offers Sign in with Apple. Available methods on other platforms are shown in the app. Keep account details accurate and secure.
2.2 You must keep your account and password information secure. We cannot be held responsible for any loss or damage that may result from your failure to do so. If you discover a security risk affecting your account, please contact us immediately.
2.3 Your account is for your personal use only. Without our written consent, you may not transfer, give away, lend, rent, sell or otherwise permit others to use it.
2.4 We have the right to restrict features, suspend use, close accounts or take other measures against accounts that violate laws and regulations or this Agreement, or exhibit abnormal behavior.
III. Services
3.1 Plant identification: The Platform provides plant image identification based on artificial intelligence. Results are for reference only, may contain errors and must not be used as professional identification conclusions.
3.2 Pest and disease diagnosis: The Platform provides AI-based assistance with plant pest and disease diagnosis. Results are only suggestions for reference. If a plant has serious health problems, consultation with a professional horticulturist or plant protection expert is recommended.
3.3 Garden planning: The Platform provides AI-assisted garden planning, including plant recommendations, layout suggestions and care plans. Plans are for reference only; actual planting results may vary with factors such as environment and climate.
3.4 Intelligent care: The Platform provides care task reminders based on plant characteristics and weather data. These reminders are general suggestions; please adjust them to your plants' actual conditions.
3.5 Community interaction: The Platform enables users to publish text and images and interact with each other. Community content must comply with laws and regulations and this Agreement.
3.6 Online shop: The Platform provides online purchasing of plants and related products. Product information is as displayed on the actual page. Product images may show color differences due to factors such as shooting angles and display settings.
3.7 AI conversations: The Platform provides intelligent conversations based on large language models. AI-generated content is for reference only and does not constitute professional advice.
IV. User Conduct
4.1 When using the Platform's services, you must comply with the relevant laws and regulations of the People's Republic of China and must not use the Platform for unlawful activities.
4.2 You must not publish or distribute: content that violates national laws and regulations; content involving state secrets or endangering national security; false or misleading information; content infringing others' lawful rights and interests, such as intellectual property, portrait rights or privacy; obscene, pornographic, violent or terror-related information; racially or ethnically discriminatory content; advertising, spam or malicious marketing; or content that may interfere with normal Platform operations.
4.3 You must not: interfere with or disrupt normal Platform operations in any way; reverse engineer, decompile or disassemble the Platform; use automated tools to obtain Platform content; or impersonate others or use the Platform's services under a false identity.
V. Intellectual Property
5.1 All Platform content, including but not limited to text, images, audio, video, software, program code, page designs, trademarks and logos, is protected by the intellectual property laws and regulations of the People's Republic of China. Without our written permission, you may not copy, modify, distribute or sell any Platform content in any way.
5.2 You retain the corresponding intellectual property rights to content you publish on the Platform. However, you agree to grant us a non-exclusive license to use that content within the Platform for purposes related to its operation, such as display and promotion.
5.3 When users use AI generation features, intellectual property ownership of generated content is handled as follows: copyright in AI-generated content belongs to the Platform, and users may freely use it within the Platform.
VI. Membership Services
6.1 Membership provides additional AI allowances and related features. On iOS, Plus, Pro and Max are monthly auto-renewable subscriptions. Benefits, local currency prices and periods are shown in the app and Apple confirmation sheet.
6.2 Payment is charged to your Apple account. Subscriptions renew unless auto-renewal is turned off at least 24 hours before the current period ends; renewal is charged within 24 hours before expiry. Cancel through Apple subscription settings; benefits remain through the paid period. Refunds follow Apple procedures and applicable law: https://reportaproblem.apple.com/.
6.3 Membership benefits are for the member's personal use only and may not be transferred to others.
6.4 If a member violates the rules, we have the right to suspend or terminate their membership services without refunding fees already paid.
VII. Points and Virtual Assets
7.1 The Platform has a points system. Users can earn points through check-ins, publishing content, completing tasks and other activities. Points can be redeemed for products or service benefits.
7.2 Points are virtual assets of the Platform, have no monetary nature, and cannot be transferred, given away or exchanged for cash.
7.3 We reserve the right to adjust the points rules, including but not limited to earning methods, scope of use and validity periods.
7.4 If a user's account is closed or the user violates the rules, we have the right to reset their points to zero.
VIII. Transactions and Payments
8.1 The Platform's shop supports online purchasing of plants, gardening tools and related products. Prices are as displayed on the page, and we have the right to adjust prices according to market conditions.
8.2 After submitting an order, please complete payment within the specified time. Orders not paid on time will be canceled automatically.
8.3 Delivery coverage and times depend on actual logistics conditions. We are not responsible for delivery delays caused by force majeure.
8.4 If you have an objection regarding a product, please contact customer service within 7 days of signing for delivery. Returns and exchanges are governed by the relevant national laws and regulations and the Platform's after-sales policy.
8.5 Live plants are special products. Please check their condition as soon as possible after signing for delivery. Changes in plant condition caused by improper care are not covered by returns or exchanges.
IX. Disclaimers
9.1 Features such as plant identification, pest and disease diagnosis and care suggestions are based on artificial intelligence, and their results are for reference only. We do not guarantee the accuracy or completeness of AI-generated content and are not responsible for any loss caused by reliance on AI suggestions.
9.2 The Platform's weather data comes from third-party weather services. We do not guarantee its accuracy.
9.3 Content published by users in the community represents only their personal views, not the Platform's position. We are not responsible for the truthfulness or legality of user-published content.
9.4 The Platform may contain third-party links or services. We are not responsible for the content or security of third-party services.
9.5 We are not responsible for service interruptions or data loss caused by: force majeure; regular system maintenance or upgrades; user device failures or network problems; or interruptions to third-party services.
X. Privacy Protection
10.1 We value the protection of users' privacy. Please refer to the Plant Hub Privacy Policy for how we collect, use and protect your personal information.
XI. Changes to the Agreement
11.1 We have the right to amend this Agreement in response to business developments and changes in laws and regulations. The amended Agreement will be announced on the Platform or otherwise communicated to you.
11.2 If you continue to use the Platform's services after the Agreement changes, you are deemed to have accepted the amended Agreement. If you disagree, please stop using the Platform's services.
XII. Breach of the Agreement
12.1 If you breach any provision of this Agreement, we have the right to take one or more of the following measures: issue warnings; delete non-compliant content; restrict account features; suspend or terminate account use; or pursue legal liability.
12.2 If your violations cause losses to us or third parties, you must bear the corresponding liability for compensation.
XIII. Dispute Resolution
13.1 The formation, performance and interpretation of this Agreement and the resolution of disputes are governed by the laws of the People's Republic of China.
13.2 Any dispute arising from or relating to this Agreement must first be resolved through negotiation between the parties. If negotiation fails, either party has the right to bring proceedings before the people's court with jurisdiction at the Platform's location.
XIV. Other Provisions
14.1 If any provision of this Agreement is held invalid or unenforceable, this does not affect the validity of the other provisions.
14.2 Our failure or delay in exercising any right under this Agreement does not constitute a waiver of that right.
14.3 The headings in this Agreement are provided for ease of reading only and do not affect the interpretation of its provisions.
XV. Contact Details
If you have any questions, comments or suggestions about this Agreement, please contact us as follows:
Customer service: [email protected]
You can also submit a description and screenshots through Me - Bug feedback in the app.